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CSWDO

City Social Welfare & Development Office

Social welfare programs, assistance, and support services for vulnerable sectors

Source: 2025 City Citizen’s Charter. Consult the responsible office for subsequent changes.

Responsible office

City Social Welfare and Development Office

Source edition

2025 Citizen’s Charter

Fees and release time

Use the transaction-specific checklist and current office assessment.

Find the right official checklist

Open the relevant page of the city’s published Charter before preparing documents or paying fees.

Social welfare assistance and assessment

Citizen’s Charter · printed page 230

Open official checklist

Scholarship indigency certification

Citizen’s Charter · printed page 240

Open official checklist

PWD ID

Citizen’s Charter · printed page 241

Open official checklist

Senior Citizen ID

Citizen’s Charter · printed page 242

Open official checklist

Solo Parent ID

Citizen’s Charter · printed page 243

Open official checklist

Before you visit

  • PWD ID: two 1×1 photographs, one whole-body photograph, valid ID, and medical certificate from the City Health Office, as listed in the 2025 local Charter.
  • Senior Citizen ID: two 1×1 photographs and valid ID, birth certificate, or voter’s certification, as listed in the 2025 local Charter.
  • For both IDs, the Charter lists no fee, 30 minutes for forms, and seven working days for the required signatures. This separates desk handling from the release process.

What to know

PWD-ID rules: the 2021 NCDA order specifies five-year validity. The September 2026 unified-ID policy introduces lifetime validity for permanent disabilities and a phased rollout. Ask CSWDO/PDAO how existing and new cards are handled locally.

Senior-citizen and PWD discounts apply to covered goods and services under the relevant law. They are not a blanket discount on every purchase, and no general minimum purchase is stated here.

Financial assistance depends on assessment, program rules, and available funds; amounts and approval are not guaranteed.

City Social Welfare and Development Office

Office head: Marchita P. Tuale

For office locations and direct contacts, use the official city directory. City Hall general enquiries: (035) 531-0020.

Source: 2025 City Citizen’s Charter. Checked October 21, 2026. The transaction pages specify eligibility, requirements, fees, and processing standards; later office issuances may apply.